Privacy Policy

SECTION 01Who we are

The organisation responsible for the personal information described in this policy is:

In this policy, “we”, “us” and “our” refer to STZ ENTERPRISE LTD. “Personal information” means information relating to an identified or identifiable individual.

SECTION 02Information we collect

The information we collect depends on how you interact with our website and services. It may include the following categories.

• Contact details: your name, email address and telephone number if you choose to provide them.
• Enquiry information: the service you are interested in, the room or rooms involved, your preferred styling approach, requirements and the details you include in your message.
• Room information: photographs, approximate dimensions, descriptions of existing furniture and other relevant details you choose to share for a consultation.
• Communications: correspondence, questions, clarifications and records needed to manage an enquiry or an agreed service.
• Technical information: where collected by the website or its enabled tools, information such as IP address, browser type, device information, website activity and cookie preferences.

Please provide only information relevant to your enquiry. Do not submit payment card details, identity documents or unrelated sensitive personal information through a general contact form.

We do not intentionally request special category personal data for ordinary home styling enquiries. If information of this kind is volunteered, we will consider whether it is necessary to retain it and whether an appropriate lawful basis applies.

SECTION 03How we use information

We may use personal information for the following purposes:

• To read, assess and respond to your enquiry.
• To discuss suitable home styling consultation options, requirements and appointment arrangements.
• To understand the room, preferences and practical constraints relevant to a consultation you have requested.
• To communicate agreed service details, follow-up information and any relevant changes.
• To maintain appropriate business records and respond to complaints or disputes.
• To operate, secure and improve our website and identify technical problems, where relevant tools are enabled.
• To comply with applicable legal obligations and establish, exercise or defend legal claims where necessary.

We do not use enquiry information for purposes that are incompatible with the reason it was collected unless we have a lawful basis to do so and provide any information required by applicable law.

SECTION 04Our lawful bases

Where UK data protection law requires a lawful basis, we rely on the basis appropriate to the purpose of processing. Depending on the circumstances, this may include:

• Steps taken at your request: to respond to an enquiry or take steps towards arranging a service before entering into an agreement.
• Contract: where processing is necessary to perform an agreed service or take steps required by that agreement.
• Legitimate interests: to manage ordinary business communications, maintain appropriate records, protect our website and address enquiries or disputes, provided those interests are not overridden by your rights.
• Legal obligation: where we need to retain or disclose information to comply with a legal requirement.
• Consent: where consent is required, such as for certain non-essential cookies or direct marketing. You may withdraw consent at any time, without affecting processing that took place before withdrawal.

The applicable basis depends on the specific processing activity. We do not treat consent as the lawful basis for every use of personal information.

SECTION 05Room photographs and styling information

If you send photographs or descriptions of your home, we use them to understand the space and discuss the styling advice you have requested. Please check photographs before sending them and avoid including people, personal documents, screens or other details that are not relevant to the enquiry.

We do not publish your room photographs, use them in promotional material or present them as examples of our work without an appropriate lawful basis and, where required, your permission.

If you wish to withdraw permission for a particular optional use, contact us using the details in this policy. Withdrawal does not affect processing already lawfully carried out.

Styling advice is based on the information available to us. Photographs and measurements are used for consultation purposes and are not a substitute for professional surveys or technical assessments where those are required.

SECTION 06Sharing personal information

We do not sell personal information. We may disclose relevant information to third parties only where appropriate for the purposes described in this policy, including:

• Website and form providers: providers that host the website or help receive and deliver enquiry submissions.
• IT and security providers: providers that support website maintenance, protection, backups or technical troubleshooting, where used.
• Professional advisers: legal, accounting or other advisers where reasonably necessary.
• Public authorities: where disclosure is required by law or is necessary to protect legal rights.

Any third-party access should be limited to what is reasonably necessary for the relevant purpose. Where required by law, appropriate contractual and data protection safeguards will be used.

The specific providers that process information may depend on the hosting, email, form and website tools configured for this website.

SECTION 07International transfers

Some website, email or technical service providers may process information outside the United Kingdom. If personal information is transferred internationally, we will take the steps required by applicable data protection law, which may include relying on an adequacy regulation or decision, using an appropriate transfer safeguard, or applying another lawful transfer mechanism.

Information about a particular transfer safeguard may be requested from us using the contact details below, subject to applicable legal restrictions.

SECTION 08How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including managing enquiries, providing agreed services, maintaining appropriate records, meeting legal obligations and handling potential disputes.

• Unsuccessful or inactive enquiries: we normally review and delete or anonymise enquiry records within 12 months after the last meaningful contact, unless a longer period is reasonably necessary.
• Service and business records: records associated with an agreed service may be retained for up to 6 years after the relevant relationship or matter ends where reasonably necessary for legal claims, contractual records or applicable record-keeping requirements.
• Technical and security logs: retention depends on the tool, the purpose of the log and any security or legal need. We aim to use a proportionate retention period.

These periods are review guidelines rather than a requirement to retain every record for the full period. Information may be deleted sooner when it is no longer needed, or retained longer where a legal obligation or a specific dispute requires it.

SECTION 09Data security

We take reasonable technical and organisational measures appropriate to the nature of the information we handle to protect it against unauthorised access, loss, alteration or disclosure.

No website, email service or method of electronic transmission can be guaranteed to be completely secure. You should avoid sending information that is not necessary for your enquiry.

Where a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including notification to the relevant authority or affected individuals where required.

SECTION 10Cookies and analytics

Our website may use cookies or similar technologies needed for essential website functions, security, remembering preferences or other purposes depending on the tools enabled.

Non-essential analytics, advertising or tracking technologies should be used only in accordance with applicable requirements, including obtaining consent where required. You can manage available choices through the website’s cookie controls, where provided, and through your browser settings.

Blocking certain cookies may affect some website functions. For more information about cookie categories and controls, please read our Cookie Policy.

SECTION 11Your data protection rights

Subject to applicable law and any relevant exemptions, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request erasure of personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests.
• Receive certain information in a portable format where the legal conditions for data portability are met.
• Withdraw consent where processing relies on consent.
• Lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection supervisory authority.

To make a request, email enquiries@stzenterprise.com and explain what you would like us to do. We may need to verify your identity before responding.

We will respond without undue delay and normally within one month of receiving a valid request. Where a request is complex or multiple requests have been made, the law may permit an extension of up to a further two months. If an extension applies, we will explain this within the initial one-month period.

Requests are generally handled without charge. A reasonable fee or refusal may be permitted for manifestly unfounded or excessive requests, in accordance with applicable law.

You can contact the ICO through its website at ico.org.uk if you wish to raise a concern.

SECTION 12Marketing communications

We may respond to enquiries and send communications needed to discuss a requested consultation or an existing service. These service-related communications are different from optional marketing.

We will send direct marketing only where we have an appropriate lawful basis and have complied with applicable electronic marketing requirements. Where required, we will ask for consent. You can object to direct marketing or withdraw consent at any time by using an unsubscribe option, where available, or contacting us directly.

SECTION 13Children’s information

Our website and consultation enquiries are intended for adults. We do not knowingly seek personal information directly from children for ordinary home styling enquiries.

If you believe a child has provided personal information through our website, contact us so that we can review the circumstances and take appropriate action where necessary.

SECTION 14Changes to this policy

We may update this policy when our website, information practices or legal obligations change. The revised version will be published on this page and will take effect when published, unless a different effective date is stated.

If a change materially affects how we use information already held, we will take any further steps required by applicable law. We encourage visitors to review this page periodically.

SECTION 15Contact us about privacy

If you have a question about this policy, want to exercise a data protection right or have a concern about the handling of your information, please contact us.